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Asked for a Pioneer optical drive - got 'attitude' response
climbing 
23/8/08 11:25:30 AM
Master
There is nothing that upsets me more than a "I know more than you think you know" smart arse attitude from computer retailers.

Walked into a computer shop the other day with the intention of purchasing a new optical drive. Maybe I made the fatal error of being specific -

I said; "Have you got any Pioneer optical drives in stock".

The immediate response was; "Custom build or pre-built?"

I thought to myself; "Keh, say what?"

But uttered instead; "If you mean SATA or IDE/PATA, I'm happy with either type, but I'll take IDE/PATA if you've got one".

Salesperson: (with a noticeable attitude developing) "No; is it for a custom built PC or is it a replacement drive unit for an existing PC?"

Me; "Its for a custom built PC - I built it myself" (I thought to myself.. oh no, just made a big mistake in revealing that I know something about computers).

Salesperson: "Well, I'm asking because some computers have compatibility problems with Pioneer drives"

Me; "So do you have any Pioneer optical drives in stock ready to be sold?"

Salesperson; (stated with an intent to have an effect on me) "No, but we have Sony and Liteon - we find they work well - never had any problems"

Me; "Yeh okay, whatever....thanks" (I turned and walked away).

So that was my encounter.

I have many of these types of encounters - too numerous to write here in this forum.

Why is it that some salespeople can't resist the urge to make a personal comment?

The trigger seems to occur at the moment you reveal something about yourself (eg that you build your own PC's) or that you are hunting for a specific brand/model.

Maybe its prevalent in any industry...all salespeople feel the need to try to impress or win over your trust by using negative reinforcements.

It certainly doesn't work with me...I immediately tune out and lose interest with the salesperson and sometimes, the the whole shop.

Pity.. maybe its me in my old age (mid 40's) and that I have a low tolerance for young salespeople trying to make an impression or make bold statements.

I mean, a quick look around this forum and Speedlabs reveals that Pioneer optical drives are held in high respect - I mean even the stripy horse seems to like them. I have owned and used Pioneer drives for several years now - they have served me well. I will admit that for some strange reason, I recently lost 2 Pioneer DVR 111 drives in quick succession. They were both purchased at the same time...still trying to figure out what went wrong...

If the roles had been reversed, I would have said something like; "Sorry sir, we don't have Pioneer drives in stock, but we do have a few SATA and PATA drives - Sony and Liteon I think...would they be okay for your needs?"

I would have responded better to that type of sales technique.

Sometimes when I ask for a particular brand, the immediate response is; "Why do you want that? We have a lot of problems...blah blah blah... and so on.

Again, it could be handled better by a similar approach to above (in my opinion).

Maybe this post should be in another category but since it involved a Pioneer optical drive I chose here...


climbing



-----
A ship in a harbour is safe,
but that is not what ships are for.

stadl 
23/8/08 12:24:10 PM
SuperHero
Titan


It may not be an attitude - perhaps the guy that works there does know more than you think you know :) also remember for every person who dislikes that approach like you, there's another person that values the advice the person offers.

Aso consider that there are plenty of people who don't understand what they want but think they do - The nightmare for knowledgable tech sales people is the "A friend told me" or "I saw a review that..." comment where the customer doesn't understand what they are saying but is convinced it's right.

But at the end of the day, I pick and choose where I go based on the type of service I expect. Not all stored are ell suited to my needs and so I simply avoid going there. There are also shops that don't sell the type of gear/services I want either - I don't get upset that the pet store doesn't sell computers - I simply accept that oit exists for a different purpose - I'd suggest chilling out.

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World domination has encountered a momentary setback. Talk amongst yourselves.

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bowiee 
23/8/08 1:06:57 PM
Hero
Titan


That's another reason I like buying from umart, I order the parts I want online, I go to the store and they bring out my order, I pay for it and leave.

That way both the store and I are happy :P

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"You do not really understand something unless you can explain it to your grandmother" - Albert Einstein.
"Note to self....Don't feed the trolls"




Cpt. Lock 
23/8/08 2:12:33 PM
Banned

Umart is actually generally decent, if you ask for advice they'll give it to you, but if you just put in an order unless its completely incompatible they wont say anything.

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aliali 
23/8/08 4:14:38 PM
SuperHero
Immortal


Actually the salesperson was not entirely wrong. The Pioneer SATA drives seem to have issues with Nvidia chipsets. I had to swap out 6 Pioneer 215 SATA drives for 6 Pioneer 115 PATA drives because they continually dropped back to PIO mode on the Gigabyte GA-M56S-S3 M/b nForce 560 mobos. Now I could have tried setting the SATA controllers to AHCI mode (they are in IDE mode) but frankly it was easier to swap out the drives than it was to reinstall XP, all the apps and update all the software on one PC then image to all the other PCs and join them to a domain. Already done that once due to Office XP being stupid if installed prior to joining the domain.
:P

He also may have been angling to sell you a Pioneer retail drive instead of an OEM drive (more expensive).

-----
Quote by superfireydave
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Dinosaurs: NOM NOM NOM NOM NOM
People: "Ahhh dinosaurs!"



Jeruselem 
23/8/08 10:22:54 PM
Guru

I've got a ASUS DVD IDE drive (which are really Pioneers ...) in my work PC and it works fine with my work PC with it's nVidia nForce3 250Gb chipset. I've got IDE Liteons in my home computers. Haven't tried a Pioneer SATA DVD drive as yet.


Edited by Jeruselem: 23/8/2008 10:24:04 PM

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PC 1: XP Home SP2, Opty 165@1.8Ghz, GEIL 1GB PC3200, 320GB SATA Cuda ES,XFX 9600GSO 580/700x2/1450, Seasonic S12+ 550W
PC 2: XP Home SP3, XP 3000+@2.24 Ghz, 1GB PC3200, 80GB IDE,ASUS nVidia 6800 512MB, Antec PlanetWatts 380W

zebra 
24/8/08 8:07:16 AM
SuperHero
Titan


Quote by Jeruselem
I've got a ASUS DVD IDE drive (which are really Pioneers ...)
Edited by Jeruselem: 23/8/2008 10:24:04 PM



Depends on the model fella. ASUS recently have not used Pioneer at all, for any of their DVD burners. The DVR-110, 111 and 112 were OEM'ed by ASUS, but not the 113 or 115. ASUS have their own chipset, where this is concerned.

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Specs:

I don't own a computer.

Sparky 
24/8/08 8:19:33 PM
Guru

Yeah I buy most of my stuff online, that way I can just pick out the exact stuff I want. I'm one of those all or nothing people that only experience dissatisfaction if I have to buy anything less than what I wanted, even if it costs me more.

But the store I go to are quite happy to sell you what you ask for, unless they are incompatible. Just don't go shopping anywhere on the weekends unless you want to deal with an arrogant no nothing 16 year old sales person, latin species name 'Arrogantus Dickwadus'.

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The Olympic spirit http://xkcd.com/284/

G-relk 
24/8/08 8:36:19 PM
Champion

i work at the local dick smith, and if someone walks in there wanting an oppinion on a (insert item here) then i giv it to them. if they say i want X item, but its a really shit one (ie norton, LG shine fpmobile phones), then ill tell them its shit and sell them something else which is usually cheaper, better, or both.

i was pulled up by the 2IC for not selling the customer what they want as it may come back on me if its faulty, but that wont stop me from (almost) refusing to sell X item (again, lg shines, norton, and other overpriced hunks of crap) due to its inneficiencies (sp?)

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The Brad 
25/8/08 4:56:41 PM
Initiate
Quote by aliali
Actually the salesperson was not entirely wrong. The Pioneer SATA drives seem to have issues with Nvidia chipsets. I had to swap out 6 Pioneer 215 SATA drives for 6 Pioneer 115 PATA drives because they continually dropped back to PIO mode on the Gigabyte GA-M56S-S3 M/b nForce 560 mobos.



Well its more correct to say that Nvidia chipsets have issues with Pioneer drives (and others). The fault lies with the Nvidia design & software.

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Don't ask me, I'm biased...

aliali 
26/8/08 10:33:41 PM
SuperHero
Immortal


Quote by The Brad

Well its more correct to say that Nvidia chipsets have issues with Pioneer drives (and others). The fault lies with the Nvidia design & software.



Oops apologies Brad, bad phrasing on my part :-(.

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Quote by superfireydave
People: "Oooh dinosaurs!"
Dinosaurs: NOM NOM NOM NOM NOM
People: "Ahhh dinosaurs!"



SyKRyD 
28/8/08 1:03:21 PM
Apprentice
not everyone can sell unfortunately. thats just the way it is. whether its selling computer parts, dishwashers or carpet. you'll always get those like that.

problem is, its a viscious cycle - poor attitude => less pay/commission => poor attitude.

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eckythump 
29/8/08 4:17:01 PM
Champion

I think it all come sdown to tact, and also listening to the customer.

I imagine if the guy said "We don't stock Pioneer because we've had too many issues with incompatibility, but we've had good success with ..." that would've been received a lot more warmly.

Or "Sure, we've got those, but if you've got an nforce chipset on your motherboard, you might favour the IDE version or another brand because we've had some compatibility issues."

A clueful customer will know whether or not to go with what they originally planned to buy, and a clueless one will likely get scared and listen a little more attentively.

And it *is* really frustrating when you know exactly what you want/need and you get hassled with unwanted questions/speeches.

And it doesn't just apply to sales, and sadly it's not always peopel being arrogant, but just trying to help despite their ineptitude.

Those who know me know I have *terrible* eyesight, so when I catch a bus, I'll often ask another person what number the bus is as it's pulling in. Here's an example of someone really helpful just being a pain i nthe arse:

"Hi, can you tell me what number bus this is?"
"Where do you want to go?"
"<destination>. Can you tell me what number it is?"
"This bus goes to <destination>."
"Yes, that's great, but there's two buses that go to <destination>, and one doesn't go down the road I need, so please, for the love of fucking God, would you just tell me what bloody number this bus is?"

As opposed to the preferred:
"Can you tell me what number this bus is?"
"It's a 123."
"Thanks."

At least answer my fucking question before you start trying to talk me into something else or give me advice. I'll be a lot more receptive.

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"Grandfather had an accident, he got burnt." "Oh no, how bad?" "Well, they don't fuck around at the crematorium."

The Brad 
1/9/08 12:03:41 PM
Initiate
Quote by eckythump
I imagine if the guy said "We don't stock Pioneer because we've had too many issues with incompatibility, but we've had good success with ..." that would've been received a lot more warmly.



Well, many shop staff are more or less like your usual forum poster, so instead of a well informed comment like that you'll get:
"I read that all Pioneer drives are shit but Samsung is the ducks nuts. Its on the internet it must be true"


Edited by The Brad: 1/9/2008 12:03:59 PM

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Don't ask me, I'm biased...

Fat_Bodybuilder 
1/9/08 3:16:45 PM
Titan

If I was desperate I would have taken a LiteOn as my second choice. And maybe it's because I wasn't there, but TBH your post doesn't make the person seem all that bad.

Edit: I once went into a store looking for a certain CPU cooler, he asked me what CPU I had, and when I told him it was an Athlon XP, he laughed at me, literally. Then I looked around the store and asked him a thing here and there, such as the cost of this and that, and he literally ignored me.

Fucker. His little store closed down soon after.


Edited by Fat_Bodybuilder: 1/9/2008 03:18:27 PM

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E8500 @ 4.0Ghz Daily || 2GB OCZ Special Ops || X38-DS4 || HD 4870   
ViewSonic 26" || Logitech Z4 || TJ07 || G11 and G5

aliali 
1/9/08 11:02:45 PM
SuperHero
Immortal


Quote by Fat_Bodybuilder
If I was desperate I would have taken a LiteOn as my second choice. And maybe it's because I wasn't there, but TBH your post doesn't make the person seem all that bad.

Edit: I once went into a store looking for a certain CPU cooler, he asked me what CPU I had, and when I told him it was an Athlon XP, he laughed at me, literally. Then I looked around the store and asked him a thing here and there, such as the cost of this and that, and he literally ignored me.

Fucker. His little store closed down soon after.


Edited by Fat_Bodybuilder: 1/9/2008 03:18:27 PM


Why the fuck would he laugh at you having an Athlon XP FFS?
Seems a rather strange thing to do so probably just as well he closed down. :P

-----
Quote by superfireydave
People: "Oooh dinosaurs!"
Dinosaurs: NOM NOM NOM NOM NOM
People: "Ahhh dinosaurs!"



climbing 
1/9/08 11:39:26 PM
Master
Well, I lashed out and bought two (2) new Pioneer optical drives. They're cheap as chips these days.. so what the heck!

A Pioneer DVR 115 IDE and a DVR 215 SATA.

Now when I get any 'tude' about Pioneer IDE drives, I can say "Well I have a SATA optical drive". If I get any 'tude' about SATA optical drives, I can say that "I have IDE style".

Just joking... ended up buying two different drives cos the internet store only had one of each left in stock at short notice (and I wanted them 'yesterday').

Am still to double check my older DVR 111 drives and see whats up... maybe I was too hasty in giving up on them. Might need to find myself a good program to check/verify the drives...

Back to the original thrust of my earlier post, I like your style 'The Brad'. You sound well centred to me, a man of some distinction! Same Brad as at Speedlabs I would guess...

climbing

-----
A ship in a harbour is safe,
but that is not what ships are for.

zebra 
2/9/08 10:28:21 AM
SuperHero
Titan


Quote by climbing
Back to the original thrust of my earlier post, I like your style 'The Brad'. You sound well centred to me, a man of some distinction! Same Brad as at Speedlabs I would guess...

climbing



Correct. I only allow the best.

z

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Specs:

I don't own a computer.

gazdude67 
3/9/08 7:42:01 AM
Initiate
It seems to me that this is the way of retail sales now.
I remember when I was an apprentice and doing my trade, we had it drilled into us that the customer is allways right! I also recall the older trades people letting the customer have there say on what they think they wanted and then "steering" them to what we had in stock, the items we kept in stock were usually a trade off of what we could buy at a reasonable price and what we knew was going to give us the least amount of trouble. Now I walk into a store, ask a question, usually to a junior assistant and will get a response somewhere in the line of (shoulder shrug) you'll find it over there, don't know anything about, but I think we sell them!, and back to doing there SMS messaging on the bosses time!
So it comes down to this: you either know what you want before you go out to purchase it-no need to ask questions about product or location in store, OR you go in blindfolded and end up at the mercy of some shop assistant who really does not want to be there but needs the money to buy there alcopops for the weekend. Or you can go to an old fashioned store where mum and dad run the place, and generally have a vested interest in there products and customers, and get top quality service and advice but pay a little extra.

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