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ZoneAlarm users - one of the latest July MS Hotfixes breaks your web access...
merlin13 
10/7/08 5:02:04 PM
Titan

If you can read this you either ain't got ZoneAlarm, ain't got the problem yet or you've already fixed the problem...

Got home this arve and found the PC just didn't want to surf any more, and a short playtime of dicking around ended up finding the ZoneAlarm firewall (freebie version) just blocked all web traffic.

Oddly enough you can still ping to the outside world...

Quick bit of Mr Google found this directly off the ZoneAlarm home site:

Important notice to ZoneAlarm customers -
Installation of Microsoft Update KB951748 may result in loss of Internet connectivity


http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Basically Billy's HotFix screws up ALL ZoneAlarm firewall products.

The link above shows a temporary workaround but you'll need to temporarily unbreak the problem as follows:

Option 1: Move Internet Zone slider to Medium
- Navigate to the "ZoneAlarm Firewall" panel
- Click on the "Firewall" tab
- Move the "Internet Zone" slider to medium

Option 2: Uninstall the hotfix
- Click the "Start Menu"
- Click "Control Panel", or click "Settings" then "Control Panel"
- Click on "Add or Remove Programs"
- On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
- Scroll down until you see "Security update for Windows (KB951748)"
- Click "Remove" to uninstall the hotfix

Thence upgrade to the latest version 70.483.000 to put you back where it was all working again.


Edited by merlin13: 10/7/2008 05:03:12 PM

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Anything not nailed down is mine, and anything I can prise up is not nailed down...
Carpe Jugulum.
Carpe Scrotum.

.:Cyb3rGlitch:. 
10/7/08 5:20:45 PM
Titan

Wait, so you've removed a hotfix to get this to work? I think ZoneAlarm is at fault here.

Does anyone know what KB951748 does? Because Google is littered with ZoneAlarm. -_-

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Jeruselem 
10/7/08 5:24:49 PM
Champion

There's a fix now

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

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merlin13 
10/7/08 5:33:55 PM
Titan

Probably Zonealam at fault, who knows/cares.

Note the word(s) "temporary..." in my OP - the actual Fix is to update your ZA to the latest version.

Or ditch it altogether, mebbe. Whatever floats your aquatic transporter

What I ended up doing was was enable the WinDoze firewall (ptooie!) , disable ZoneAlarm, d'l the newest version, uninstall ZoneAlarm, reboot, run CCleaner to scrub out the normal Registry clutter, install the new version of Zonealarm, reboot, fiddle my custom network setings and Voila! Robert's your Mother's Brother and I'm back to annoy you all...

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Anything not nailed down is mine, and anything I can prise up is not nailed down...
Carpe Jugulum.
Carpe Scrotum.

iamthemaxx 
10/7/08 7:37:28 PM
Mod
SuperHero

Immortal


I use Comodo so no issues here ;)


(I removed your cross post as well).

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CptnChrysler 
11/7/08 12:01:47 PM
Master

KB951748 is supposed to fix a DNS vulnability I think.

Unless I'm mistaken it has to to with the issue described in this thread.
http://www.atomicmpc.com.au/forums.asp?s=2&c=22&t=539


Edited by CptnChrysler: 11/7/2008 12:21:58 PM

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Everyone is entitled to my opinion - I've got the T-Shirt to prove it!

D10N1S10 
11/7/08 2:11:57 PM
Apprentice

Easy solution - uninstall/dont use Zonealarm it has dodgy unpredictable firewalls ><

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