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iPod troubleshooting
TinBane 
2/11/07 1:51:57 PM
Mod
Hero

Immortal


Don't you just love it?
Your ipod dies just out of warranty, the guys that sell it to you don't want to know, Apple want to sell you a new one. What do you do?

First, before anything else, do the five R's:
http://www.apple.com/support/ipod/five_rs/

Is your iPod charged? Most ipods have to have a certain level of battery charge before they can start. If your ipod doesn't turn on, leave it plugged into your computer for at least 30 minutes before giving up. Make sure that it is a powered USB 2.0 port.

The charging logo should appear, even if the ipod itself isn't recognised and doesn't start up.

If you have a wall charger, use this instead of the computer, for quicker charging (and better results).

The five R's are:
Reset
Retry
Restart
Reinstall
Restore

Reset: On most ipods, resetting can be carried out by flicking hold on (Red) , then hold off, and straight away holding down menu and select together. After a few seconds the screen should go off, and then the machine restarts.

Retry is simple: Try your ipod on a different USB port, on your computer. If that doesn't work, try a different ipod cable!

Restart: Restart your computer, and make sure your iTunes is up to date.

Reinstall: You restarted your computer and checked that iTunes was up to date... didn't you. You wouldn't skip that step and this it's for newbs and doesn't apply, would you? You'd be surprised at how many times "Have you tried turning it on and off again" works.

Anyway, your iTunes is up to date, so plug your ipod in, open iTunes manually, and check that your iPod is up to date with the latest version of it's firmware.

Restore: Open iTunes, plug your iPod into your computer, when it appears in iTunes click restore.

What do you do if this doesn't fix your iPod?

If your ipod doesn't appear in iTunes no matter what you do, it could be an issue with the firmware. Put the iPod into disk mode.

You can find out how to do this on the internet, but generally you follow the instructions for resetting, then immediately hold down select and play. This makes your ipod into a 'dumb disk', hopefully making it show up, and allowing you to restore the firmware, as per the restore steps.

What do you do next?

You could try and put the iPod into diagnostic mode. Follow the steps for resetting, then hold down select and back. There are different instructions for different models of iPod, but if you don't know what to do once you get into diagnostic mode, and it all looks like gobbledigook, then reset your ipod and send it to a professional.

Diagnostic mode allows you to test different ipod systems, from the flash memory that stores the firmware, to whether the buttons work.


Assuming your iPod hasn't been fixed by the above, then it probably has a hardware fault. It can take hours for a trained technician to properly diagnose the fault, without opening the case.

Under Warranty:
If your iPod is under warranty, it can be returned to the place of purchase, any apple service centre, or even sent into Apple itself. This is great, except that Apple will charge you a fee of around $100 to get your iPod back if the damage isn't covered, or there is no defect.

Therefore it is better to take your iPod to an authorised apple service centre, where a replacement can be ordered. Generally, the replacement will arrive next-day on the east coasts.

Out of Warranty:

Firstly, any ipod can be traded in for a refurbished unit of the exact same model, if it is in a good enough condition. Take your ipod to an apple service centre and enquire about this option.

Refurbished units come with a 3 month warranty.


There are a wide range of issues that any electronic device can develop, and your iPod is no different. There are several parts that can

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Eli Roth & Quentin Tarantino - "[Nick Frost is] the funniest man on earth."

Apoptosis 
4/11/07 9:28:49 PM
Champion

Wow, epic post! Apples trade in thing seems interesting - I've never heard of it before!

Unfortunately my 1yr old 30gb video has NEVER skipped a beat, so I have no overriding need to upgrade it :( aha

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TinBane 
5/11/07 9:13:32 AM
Mod
Hero

Immortal


Quote by Apoptosis
Wow, epic post! Apples trade in thing seems interesting - I've never heard of it before!

Unfortunately my 1yr old 30gb video has NEVER skipped a beat, so I have no overriding need to upgrade it :( aha



Unfortunately you are often better off getting a new one. It's more than $300 to trade in a 5G 30gig for an exact replacement unit with only 3 months warranty.

Better to go with a new one 99% of the time. Prices do vary.

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absit iniuria verbis

Eli Roth & Quentin Tarantino - "[Nick Frost is] the funniest man on earth."

SquallStrife 
11/12/07 4:07:29 PM
Guru

Might be worth putting up these links:

http://ipodlinux.org/Troubleshooting

Some of it is specific to iPod Linux, but alot of it is generic advice for seemingly "bricked" iPods.


http://ipodlinux.org/Key_Combinations

Covers models that don't have a "menu" key. :)

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As part of required test protocol, we will stop enhancing the truth in 3...2...1...

dam123 
10/1/08 1:23:47 PM
Serf
I think www.auipodrepairs.com has changed to www.australianmp3repairs.com.au. Brilliant site and fixed my iPod the same day they received it, would reccomend to anyone.

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dam123 
10/1/08 1:25:18 PM
Serf
Check www.australianmp3repairs.com.au for conatct details. They do a drop in service and while you wait repairs or postal service.

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