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Dialup Modem Reboots PC
Red_Knight 
8/9/08 5:34:43 PM
Guru

Hi guys.

I've got a friend who has recently purchased a Compaq Presario SR5240AN desktop PC with a Conexant PCI 56k modem.

Got her signed up to iiNet today, and setup the dialup connection on her PC, so far so good. But, when you click on the dial button the PC reboots everytime without blinking.

Now this PC originally came with Vista Home Premium, but her son couldn't play his games. So a tech shop decided to install XP Professional. I've been into the device manager, and everything seems to be fine, no drivers missing. I can query the modem also with success, but everytime we try to connect the thing it instantly reboots.

Any ideas?

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Take-offs are optional... Last time I checked, those #%&@ landings are still mandatory!

Life is simple, people make it complicated.

bowiee 
8/9/08 6:07:14 PM
Hero
Titan


Try a different pci slot, but my money is on a stuffed modem. new 56k modems are so cheap to replace.

But IMHO she may as well get broadband as it is so cheap and convenient. 56k in this day and age is really a waste of time, I mean who has time to wait for a web page to load under 56k any more.

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"You do not really understand something unless you can explain it to your grandmother" - Albert Einstein.
"Note to self....Don't feed the trolls"




Red_Knight 
8/9/08 6:35:19 PM
Guru

Haven't tried a different PCI slot as of yet. Will probably try that tomorrow. Thing is, this is the modem that came with the PC itself. In other words less than 3 months old. Yes, you can get a dud out of the box, but I can query the modem with success. So I'm assuming that atm it's in working order.

She has to go dialup as ADSL isn't available in her area, and Telstra want her to sign up to a 3G plan. No thanks!

I've got a feeling it's software related though. Either XP is not playing nice, or it's the modem drivers themselves.



Edited by Red_Knight: 8/9/2008 06:36:10 PM

-----
Take-offs are optional... Last time I checked, those #%&@ landings are still mandatory!

Life is simple, people make it complicated.

Midnighter 
8/9/08 7:46:53 PM
Immortal

Get an external hardware modem. Only needs to be setup as standard.

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-The things that we have in common matter a whole lot more than the prejucies that drive us apart.
-The price of freedom, the price to soar, is s

bowiee 
8/9/08 8:00:19 PM
Hero
Titan


Back in the day I have had problems with new internal modems like you describe, mostly turned out to be a faulty modem.

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"You do not really understand something unless you can explain it to your grandmother" - Albert Einstein.
"Note to self....Don't feed the trolls"




freakonaleash 
8/9/08 9:23:02 PM
Champion

Have you checked the event log to see if there is a crach log? maybe turn off automatic restarts and see the lovely BSOD (if it appears)

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eckythump 
9/9/08 4:17:20 AM
Champion

Define "query the modem".

Do you mean you can open it with a terminal program and send it AT commands? What happens when you send: ATDT12345678

Substitute 12345678 for the dialup service's phone number.

Internal modems < *

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My mind is a swirling miasma of scintillating thoughts and turgid ideas.

Red_Knight 
9/9/08 7:03:52 PM
Guru

Okay, all sorted. New modem, in the second PCI slot.

eckythump, by query I mean by the properties window for the modem itself. What was wrong with it, I still don't know. But all is sorted, can use dialup now, (oh so slow!).

Thanks for everyone's help/advice.

-----
Take-offs are optional... Last time I checked, those #%&@ landings are still mandatory!

Life is simple, people make it complicated.

bowiee 
9/9/08 8:42:41 PM
Hero
Titan


Yep internal modems (in my experence) often arrive DOA. External is the best, but more expensive, solution.

http://www.umart.com.au/pro/products_listnew.phtml?id=10&id2=17&bid=2&sid=1783

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"You do not really understand something unless you can explain it to your grandmother" - Albert Einstein.
"Note to self....Don't feed the trolls"




Redhatter 
10/9/08 12:03:42 AM
Hero
Titan


External RS-232 serial modems are the only way to go.

Accept no substitute!

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Stuart Longland (aka. Redhatter, VK4MSL)
I haven't lost my mind it's backed up on a tape somewhere...
http://atomicdoc.yi.org <-- AtomicDOC Wiki
Resident Coolie-hatted Gentoo geek. (Gentoo MIPS & Mozilla herd member)

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